Have a question ?

Q: Do you offer a pick up/drop off service?

Hug Elephant Sanctuary provides free pick up and drop off service for customers within 5 kilometers from downtown, more than 5 kilometers must pay a small fee, depending on the distance.

Q: Is it possible to be picked up/dropped off at the airport, bus, or train station?

Hug Elephant Sanctuary provides free service of pick up and drop off from/to the  airport and train station.

Q: How long does it take to reach the Sanctuary?

It takes 1 hour and 15 minutes from downtown to Hug Elephant Sanctuary, depending on traffic and weather.

Q: What kind of vehicles do you use?

Hug Elephant Sanctuary uses a minibus to pick up and drop off its customer. The transport is designed to accommodate customers and adequate for all customers.

Q: Can I drive myself or hire a private driver to take me to Hug Elephant Sanctuary ?

Yes. You can ride a motorbike or a car to Hug Elephant Sanctuary but you must inform the office in advance, and you must be familiar with the driving and direction. 

Q: How far in advance do I need to book?

- You can book up to 1 year in advance.

- You can do 1 day advance booking before 9pm. each day so we can prepare seat, activities and food for you.

Q: Can I change the date of my visit?

You can make an alteration of booking 1 day in advance.

Q: I have already made a booking. Is it too late to change my program
(e.g. Half Day Morning/Half Day Afternoon/Full Day)?

You can make an alteration of a program 1 day in advance.

Q: Can I make a booking via your Facebook page?

You can make a booking via Facebook and other channels, including website, Facebook, Email, Trip Advisor or whatever suit you.

Q: Do I need to pay a deposit?

You must deposit to confirm the reservation. 

Q: What if I’ve paid the full amount and need to cancel! Will I get a refund?

Refund Policy:

1. Full refund if inform 7 days before date

2. 50% refund if inform within 2-7 days before date

3. No refund if inform 1 day before date

Q: Can I pay with credit card?

You can pay by credit card, 3% surcharge will be applied.

Q: Do you offer Child/Infant rates?

Price for Child / Infant

1-3 years Free for half day and full day         4-6 years full day 1500 baht per person    

4-6 years half day 1000 baht per person        7-9 years full day 1800 baht per person    

7-9 years half day 1200 baht per person

Q: How many Hug Elephant Sanctuary locations are there?

Hug Elephant Sanctuary has only one location, located in Mae Mut Village, Mae Wang District, Chiang Mai. The location is suitable for elephants, with rivers, walk way passage and food resources for the elephants.

Q: How many elephants are there at each location?

Hug Elephant Sanctuary has 4 elephants in total.

Q: Can my dietary requirements be accommodated?

You can inform Hug Elephant Sanctuary if you have specific dietary requirements. Normally we provide Thai food in buffet style with seasonal fruit. If you prefer vegetarian, please inform us before the date.

Q: Is a visit to Hug Elephant Sanctuary suitable for children/infants?

Children should be more than  1 year old and must be accompanied by parents closely.

Q: How much luggage can I bring?

Visitors are allowed to bring only one bag per person. 

Q: Do I need travel insurance?

Travel insurance is included in the package tour, covered injury from accident incurred which requiring medical treatment 500,000 bath and covered loss or damage due to bodily injury caused by accident leading to death 1,000,000 baht.

We recommend you carry individual emergency medical and travel insurance.

Q: Do I need any special vaccinations?

No

Q: Do I need to participate in the mud & river activities?

The activities are walking with elephants, feeding and bathing the elephants, and swimming in a waterfall.

Q: What languages do your guides speak?

English

Q: What kind of food will be served?

We provide Thai buffet with seasonal fruits.

Q: Is there WiFi or mobile phone service?

No Wifi

Q: How many people are in each group?

Children should be more than  1 year old and must be accompanied by parents closely.

Q: Is a visit to Hug Elephant Sanctuary suitable for children/infants?

Children should be more than  1 year old and must be accompanied by parents closely.

Q: Is a visit to Hug Elephant Sanctuary suitable for children/infants?

Children should be more than  1 year old and must be accompanied by parents closely.